Privacy Policy

Last updated: June 2026

Neo Sunglasses ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.

Data Controller

Neo Sunglasses
12b Otley St, Skipton BD23 1DZ, United Kingdom
Email: support@neosunglasses.co.uk
Phone: +44 1422 345694

What Data We Collect

Name, email address, phone number, billing and delivery address
Payment details (processed securely by our payment provider — we do not store card details)
Order history and preferences
IP address and browsing data via cookies
Communications you send us

How We Use Your Data

To process and fulfil your orders
To communicate with you about your order status
To provide customer support
To send marketing communications (only with your consent)
To improve our website and services
To comply with legal obligations

Payment Data

Payment transactions are processed securely by our payment provider(s). We do not store your full card details on our servers.

Shipping Data

We share your name, address, and relevant order details with our shipping carriers in order to deliver your order.

Cookies & Tracking

We use cookies to operate our website and improve your experience. Please see our Cookie Policy for full details.

Marketing

We will only send you marketing emails if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist us in operating our store (e.g. payment processors, delivery carriers, platform providers), all of whom are bound by appropriate confidentiality obligations.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

Your Rights

Under applicable UK data protection law, you have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, please contact us at support@neosunglasses.co.uk.