Shipping Policy

This Shipping Policy explains how Neo Sunglasses processes, dispatches, and delivers orders placed on neosunglasses.co.uk.

Shipping Destinations

We currently ship to the United Kingdom and selected international destinations. If your country is not available at checkout, please contact us at support@neosunglasses.co.uk.

Order Cut-Off Time

Orders placed before 5:00 PM London time (GMT/BST) on a business day are processed that same day. Orders placed after this time or on weekends and UK public holidays will be processed on the next business day.

Handling Time

Orders are prepared and dispatched within 1–2 business days after payment is confirmed. Fulfilment takes place Monday to Friday only.

Transit Time

Once dispatched, estimated transit time is 8–12 business days, Monday to Friday.

Estimated Total Delivery Time

Most orders arrive within 9–14 business days from the date of order. This is an estimate and not a guaranteed delivery date.

Shipping Cost

Shipping costs are calculated and displayed at checkout before payment. We do not add any additional shipping fees after your order is placed.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can track your parcel on our Track Your Order page.

Delays

Delivery timelines may be affected by carrier delays, customs processes for international orders, or exceptional circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact us at support@neosunglasses.co.uk or +44 1422 345694.

Address Accuracy

Please ensure your delivery address is complete and accurate at checkout. Neo Sunglasses is not responsible for failed deliveries caused by an incorrect or incomplete address provided by the customer.