Terms & Conditions

Last updated: June 2026

These Terms & Conditions govern your use of neosunglasses.co.uk and the purchase of products from Neo Sunglasses. By placing an order, you agree to these terms.

1. Website Operator

Neo Sunglasses
12b Otley St, Skipton BD23 1DZ, United Kingdom
Email: support@neosunglasses.co.uk
Phone: +44 1422 345694

2. Eligibility

You must be at least 18 years of age to place an order on our website. By using this site, you confirm that you meet this requirement.

3. Product Information

We make every effort to display accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. In the event of a pricing error, we will contact you before processing your order.

4. Pricing & Currency

All prices are displayed in GBP (£) and are inclusive of applicable taxes unless otherwise stated. Prices may change without prior notice.

5. Order Process

When you place an order, you receive an order confirmation email. This is not an acceptance of your order. Your order is accepted when we dispatch your item and send you a shipping confirmation.

6. Payment

Full payment is required at the time of order. We use secure payment processing. We do not store your card details.

7. Shipping

Please refer to our Shipping Policy for full details on delivery times and costs.

8. Returns & Refunds

Please refer to our Refund & Return Policy for full details.

9. Cancellations

Orders can be cancelled before dispatch. Once dispatched, you must follow the return process to obtain a refund. To request a cancellation, contact us immediately at support@neosunglasses.co.uk.

10. Prohibited Use

You may not use our website for any unlawful purpose, to transmit harmful content, or to infringe the rights of others.

11. Intellectual Property

All content on neosunglasses.co.uk, including images, text, and design, is the property of Neo Sunglasses or its licensors. You may not reproduce or use any content without our written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Neo Sunglasses shall not be liable for any indirect or consequential losses arising from your use of our website or products. This does not limit any mandatory consumer rights you may have under UK law.