Refund & Return Policy

At Neo Sunglasses, we want you to be completely satisfied with your purchase. If something is not right, we are here to help.

Returns

We accept returns for both defective and non-defective products. Returns must be requested within 30 days of delivery.

Eligibility

Items must be in new and unused condition, with original tags and packaging.
Items that show signs of use, washing, or damage caused by the customer are not eligible for return.

Exchanges

We accept exchanges. If you would like a different size, colour, or item, please contact us before sending back your return.

How to Start a Return

Contact us at support@neosunglasses.co.uk or call +44 1422 345694 within 30 days of receiving your order.
Include your order number and reason for return.
We will send you a return label to download and print.
Pack your item securely and send it back using the provided label.

Return Label & Cost

We provide a free downloadable return label. There is no restocking fee.

Return Method

Returns are sent by mail only. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, your refund will be processed within 7 business days. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.